Method of Delivery

Our preferred courier of choice is via NZ Couriers. A signature will be required at the time of delivery. If no one is home at the delivery address and during the ordering period you have not specified any Special Delivery Instructions, the courier will leave a card with details for arranging a suitable delivery time. You can track and trace or enquire about a Proof of Delivery (POD) at any time by calling NZ Couriers but you must have your tracking number available.

Your Obligations

It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

Cancellations

By Us: Arrow Pharmaceuticals New Zealand Limited reserves the right not to provide goods or services, terminate membership accounts, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from the exercising of these rights

By You: Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Once a gift has been dispatched from our premises we are unable to recall it and cancellation is not permissible. However, if your product has not left our premises we will cancel the order less any costs we have incurred (ie; credit card fees)

Returns & Exchanges

Arrow Pharmaceuticals New Zealand Limited prides themselves on a quality & professional service with quality product. We are confident that you will be delighted with your product from Arrow Pharmaceuticals New Zealand Limited, however if for any reason you are unsatisfied, you may return or exchange your item (exchanges must be for an equal or greater value) Simply return the unwanted gift to: Arrow Pharmaceuticals New Zealand Limited, 5 Reeves Road, Pakuranga, Auckland, New Zealand within 7 days of purchase. Any costs incurred to you or Arrow Pharmaceuticals New Zealand Limited for the original order and replacement or exchange (ie, credit card fees), will still apply.

Returns

• Returns received by Arrow Pharmaceuticals New Zealand Limited within 7 calendar days from receipt of delivery are entitled to either a replacement, full refund of the purchase place (excluding all delivery charges) via the method of original payment. When returning goods it is imperative that you :
• Repackage goods adequately to prevent damage in transit
• Retain your proof of delivery until we can confirm receipt of the item
• Email the team at Arrow Pharmaceuticals New Zealand Limited outlining your reasons for return - here

Arrow Pharmaceuticals New Zealand Limited

• takes no responsibility for any returned item that goes missing or is damaged in transit
• is not responsible for the cost of shipping the returned items
• will only accept return items that are unused, unopened and in original condition with packaging and invoice delivery slip

Returned goods must be unused and in resaleable condition.

Faulty Goods

The main priority at Arrow Pharmaceuticals New Zealand Limited is your satisfaction. Where a product is deemed to be faulty within 30 calendar days from receipt of delivery we will arrange courier collection, a replacement item (subject to availability) and redelivery to you without delay.

Where a product is deemed not to be faulty after 30 calendar days from receipt of delivery it is subject to individual manufacturer warranty. It is the customers' responsibility to bear any costs involved and adhere to individual manufacturer warranty instructions.

Upon the receipt of the returned goods, any item deemed not to be faulty will incur the delivery costs of returning the item to Arrow Pharmaceuticals New Zealand Limited.

Goods Damaged in Transit

All items that leave Arrow Pharmaceuticals New Zealand Limited premises are quality controlled to ensure that they are in pristine condition. If items are damaged on arrival please contact the team at Arrow Pharmaceuticals New Zealand Limited within 24 hours of receipt of delivery via email - here.

Conditions of Use

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Copyright©

All compilation on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site/s owner or its content suppliers and protected by New Zealand and international copyright laws.

Disclaimer of Warranties and Limitation of Liability:

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE/S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE/S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE/S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS